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Welcome to Upper Deck Sales Store (“we,” “us,” or “our”) at www.buycalgaryflame.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Hockey Community

Upper Deck Sales Store is a passionate provider of hockey merchandise for fans worldwide. While we celebrate teams like the Arizona Coyotes, Boston Bruins, Buffalo Sabres, Calgary Flames, and Carolina Hurricanes, we are not affiliated with the National Hockey League (NHL) or any of its teams.

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to provide accurate information and maintain the confidentiality of your login credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use automated systems to extract data from our site
  • Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions and images, but colors may vary slightly due to monitor settings. All measurements are approximate.

3.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and authenticity reasons, the following cannot be returned unless defective:

  • Personalized jerseys
  • Underwear
  • Game-used memorabilia (final sale)

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation email.

4.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after an order is placed.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: Your card may be charged when the order is placed, not when it ships.

4.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

5.3 International Orders

We ship globally except to some Asian and remote areas. International customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes

Note: Delivery times may vary during peak seasons or due to customs processing.

6. Returns and Exchanges

6.1 Return Policy

You have 15 days from delivery to initiate returns/exchanges. Items must be:

  • Unworn and unused
  • In original condition with all tags
  • In original packaging
  • Accompanied by proof of purchase

6.2 Return Process

  1. Email [email protected] within 15 days
  2. Include order details and reason for return
  3. Wait for Return Merchandise Authorization (RMA)
  4. Ship to: Upper Deck Sales Store Returns, 914 Jim Rosa Lane, San Francisco, US 94108

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original payment method will be credited within 5-10 business days.

7. Intellectual Property

All content on our site, including logos, designs, and product images, are our property or used with permission. You may not use our intellectual property without express written consent.

8. Limitation of Liability

Upper Deck Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our maximum liability shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

12. Contact Us

For any questions about these Terms, contact our team of hockey enthusiasts at:

Upper Deck Sales Store
914 Jim Rosa Lane
San Francisco, US 94108
Email: [email protected]

Thank you for being part of our hockey community. We aim to make every transaction a hat trick of satisfaction!