Shipping Information

At Upper Deck Sales Store, we deliver hockey passion worldwide with the same speed and precision as your favorite NHL team’s power play.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipping
  • Basic tracking included

Note: Delivery times may vary during peak seasons or due to customs processing in international destinations.

International Shipping

We ship globally (excluding some Asian and remote areas). International customers are responsible for any customs fees, taxes, or import duties that may apply.

Returns & Exchanges

While we aim for every transaction to be a hat trick of satisfaction, we understand that sometimes you might need to make a return or exchange. Here’s our playbook for making the process as smooth as a tape-to-tape pass.

Our Return Policy

You have 15 days from the delivery date to initiate a return or exchange. To be eligible:

  • Items must be unworn, unused, and in original condition
  • Original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

  • Personalized jerseys (unless defective) – for hygiene reasons
  • Underwear (unless defective) – for hygiene reasons
  • Game-used memorabilia – final sale due to authentication requirements

The Return Process – Step by Step

Step 1: Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order. Use the subject line: “Return Request: [Your Order Number]”.

Step 2: Complete the Return Form

Include the following information in your email:

Subject: Return Request: [Your Order Number]

Dear Upper Deck Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Item(s) to Return: [List items with sizes/descriptions]

Reason for Return: [Size issue, wrong item, defective, etc.]

Preferred Resolution: [Refund / Exchange for (specify item)]

Shipping Address: [Your return address]

Thank you,

[Your Name]

Step 3: Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items without an RMA number – they won’t be processed.

Step 4: Ship Your Return

Package your items securely and ship to:

Upper Deck Sales Store Returns
914 Jim Rosa Lane
San Francisco, US 94108

We recommend using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund Processing: 3-5 business days after approval
  • Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
  • Original Payment Method: Refunds go back to your original payment method

For exchanges, we’ll ship your new item as soon as we process the return. Standard shipping times apply.

Damaged or Wrong Items?

If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement – no need to wait for us to receive the return first.

International Returns

For our global fans:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be in USD and may be subject to exchange rate fluctuations

Need Assistance?

Our San Francisco-based team of hockey enthusiasts is ready to assist at [email protected]. We typically respond faster than a breakaway goal!

Upper Deck Sales Store – Delivering hockey passion worldwide since 2023. Not affiliated with the National Hockey League.