About Our Store
Who is Upper Deck Sales Store for?
We cater to hockey fans worldwide who are passionate about their favorite NHL teams (like the Calgary Flames, Boston Bruins, or Arizona Coyotes) and want authentic merchandise delivered quickly and reliably.
What makes your store unique?
As fellow hockey enthusiasts, we combine deep knowledge of the game with a commitment to fast, reliable delivery. Our San Francisco-based team carefully packs every order with the same excitement we’d want for our own hockey gear.
Product Questions
What kind of products do you sell?
We specialize in authentic hockey merchandise including team jerseys, memorabilia, and collectibles for all major NHL teams featured in our menu.
How do I know I’m getting authentic merchandise?
All our products are sourced directly from licensed NHL suppliers. We guarantee the authenticity of every item we sell.
Do you sell game-worn or autographed items?
While we primarily focus on new retail merchandise, we occasionally get special collectibles. Check our website regularly or contact us at [email protected] for current availability.
Ordering & Account
How do I place an order?
Simply browse our website, select your items, and proceed through checkout using one of our accepted payment methods (Visa, MasterCard, JCB, or PayPal).
Can I create an account to track my orders?
Currently we don’t offer account creation, but you’ll receive email updates with tracking information for every order.
I need to change my order. What should I do?
Contact us immediately at [email protected] with your order number. We’ll try to accommodate changes if your order hasn’t shipped yet.
Shipping & Delivery
Where do you ship to?
We ship worldwide! (Excluding some remote areas in Asia and other regions – contact us if you’re unsure about your location).
How long does shipping take?
- Standard Shipping ($12.95): 10-15 business days after dispatch (DHL/FedEx)
- Free Shipping (orders over $50): 15-25 business days after dispatch (EMS)
Can I upgrade my shipping after ordering?
Contact our team at [email protected] and we’ll do our best to accommodate your request if your order hasn’t shipped yet.
How will I track my order?
You’ll receive an email with tracking information as soon as your package leaves our facility. The email will include instructions for tracking your shipment.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to issues with your bank or card issuer. Contact them first, then try again or use an alternative payment method.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of receipt for a hassle-free exchange or refund. The item must be in its original condition with all tags attached.
How do I start a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect (in which case we’ll provide a prepaid label).
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days. Your bank may take additional time to post the credit.
Contact Us
How can I reach customer service?
Email us anytime at [email protected]. Our San Francisco-based team typically responds within 24 hours.
What’s your physical address?
Upper Deck Sales Store
914 Jim Rosa Lane
San Francisco, US 94108
914 Jim Rosa Lane
San Francisco, US 94108
Do you have phone support?
Currently we only offer email support to ensure we can thoroughly document and track all customer inquiries.
At Upper Deck Sales Store, we’re more than a retailer – we’re fellow hockey fans committed to delivering the excitement of the game right to your door. Have a question we didn’t answer? Reach out anytime!